Privacy Policy – SISA CARE s.r.o.

1. Data Controller
The data controller is:
SISA CARE s.r.o., Company ID: 23115025
Registered office: Letní 267/11, Rumburk 3-Dolní Křečany, 408 01 Rumburk
File number: C 53787, registered with the Regional Court in Ústí nad Labem
E-mail: info@sisa-care.com

2. What data do we process?
We only process the necessary personal data you provide when placing an order, registering, communicating with us, or using our services:

  • First and last name

  • Delivery address

  • Billing information

  • E-mail address

  • Phone number

  • Purchase and order history

  • IP address and cookies (as part of web analytics)

3. Why do we process your data?
We process your personal data for the purpose of:

  • Processing and delivering your order

  • Managing your customer account

  • Fulfilling legal obligations (e.g. tax and accounting records)

  • Marketing communication (if you give consent)

  • Improving our services and website content

4. Legal basis for processing
We process personal data based on:

  • Contract performance (e.g. purchases)

  • Legitimate interest (customer support, website security)

  • Consent (e.g. sending newsletters)

5. Who has access to the data?
Your data may be shared with the following categories of recipients:

  • IT and e-shop service providers

  • Shipping companies (e.g. Zásilkovna, Czech Post)

  • Accountants and tax advisors

  • Legal representatives, if necessary
    We never sell personal data to third parties.

6. Data retention period
We retain personal data:

  • For the duration necessary to fulfill the contract and legal obligations

  • For the duration of granted consent (in case of marketing)

  • No longer than 10 years from the last interaction, unless a longer period is required by law

7. Data subject rights
You have the right to:

  • Access your personal data

  • Correct inaccurate or outdated information

  • Erasure (“right to be forgotten”)

  • Restrict processing

  • Data portability

  • Object to processing

  • File a complaint with the Data Protection Authority (www.uoou.cz)

8. Data security
We protect your personal data with technical and organizational measures that ensure their security and protection against unauthorized access.

9. Cookies
We use cookies on our website to improve user experience and analyze traffic. On your first visit, you can choose which cookies you want to accept.

10. Contact
If you have any questions regarding personal data processing, please contact us at:
✉ info@sisa-care.com